I like working, I work for a good company. It is good as long as you are not part of the sales force. I just heard a manager yelling at a sales staff that ended with "you come to office and from your official id tell what target you will achieve and also state, please treat this as my resignation". I was shocked!! Not much at the fact, that the entire office could hear that a certain Mr. ******** has lost his job but more so he lost it because of the incompetence of the other person. It is a harsh world!
I am part of the training team in my organisation. And I LOVE training and imparting knowledge. I love being able see change in behavior of an individual that leads to his success. Over the last six years I believe I have made a difference in at least 7 people lifes at an organisational level. I would like to believe there are more individuals that have been impacted by my efforts, but I know for certain 7. Thats becasue only 7 of them have come back and told me so.
Anyways, back to the incompetent supervisor I came across and what it has taught me. Unfortunately, I have seen time and again that it is always the entry level staff that seems to face the brunt of incompetence. The middle level managers think they are the bosses and are always right, R.I.G.H.T, right!! Well I think they are plain idiots, I.D.I.O.Ts, idiots. Thats the truth!
From my experience the moment a person gets to a supervisory position and has a bunch of helpless people who he can dectate terms too, he automatically is beyond training. He thinks all he has to do is keep sending his team of subordinates for training and if they don't perform, whatever the reason, they should get the stick and be shown the door. From what I have seen and what is no secret, is that, it is almost never the case of poor knowledge or skill for which a person decides to move out of an organisation. It is ALWAYS issues with the boss. And being in an HR team, I have seen enough case to state that it is always a case of worng people going in for training. The supervisor I saw today should have been the one in a training programme learning how to manage people, or may be something even more basic like how to talk to people politely. Forget about hearing him talk, the very sight of him itself will say that our recruitment team will be working over time to see that his team is never emptied out entirely.
So what I am trying to say, through all of this is that, the performance of an organistion is not based on the bottom rung of the organisation. However it is a top down approach. And training has a critical role to play, not just for the less experienced but for every level in the organisation. And there is a tendency for employees to feel that the higher they go, lesser the training they need. However, training is more important with every rung you climb in the organisation ladder. From what I have seen today, the company would have been able to save an employee, there by his family, cut recruitment cost, improve morale of the employee if only his supervisor was trained on how to communicate and manage a persons performance. As I see it, the person losing his job today was a result of an incompetent manager more than an incompetent salesman.
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